Terms & Conditions

These terms are the agreement between you and PayToUnlock. By creating an account or using a PayToUnlock link, you agree to them. We have kept the language simple on purpose.

1. Who we are

PayToUnlock is an online service run by Sushavan Ghosh, based in Kolkata, West Bengal, India. In these terms, "we" and "PayToUnlock" mean the service and the people who run it. "Freelancer" means a person with a PayToUnlock account who uploads work. "Client" means the person who opens a delivery link.

2. What PayToUnlock does

A freelancer uploads finished files and sets a price. PayToUnlock shows the client a watermarked preview and keeps the full files locked until the payment is confirmed. After that, the client can download the files.

3. Your account

• You must be 18 or older and give correct details.
• Keep your password safe. You are responsible for what happens in your account.
• One person or business should use one payout identity (UPI ID or Razorpay account) on one PayToUnlock account.

4. Payments between freelancer and client

• The client pays the freelancer directly, to the freelancer's own UPI ID or the freelancer's own Razorpay account. PayToUnlock does not receive, hold or pass on this money, and takes no commission from it.
• With UPI, the freelancer must check their own bank or UPI app before confirming a payment. A screenshot is not proof. If a freelancer confirms a payment that was never received, PayToUnlock cannot undo the unlock or recover the money.
• The work, its price, its quality, deadlines, taxes and any refund of the client's payment are matters between the freelancer and the client. PayToUnlock is not a party to that deal and does not settle such disputes.
• Freelancers are responsible for their own taxes and invoices, including GST where it applies.

5. PayToUnlock plans and fees

• The Free plan includes 3 deliveries a month. Paid plans (Pro at ₹299 a month and Studio at ₹799 a month) are listed on the pricing page. Prices may change for future periods; a period you have already paid for is not affected.
• Plan payments are made by UPI to PayToUnlock and checked by hand. Your plan turns on after we confirm the payment, usually within one working day.
• A plan runs for the period you paid for (one month or one year). When it ends, the account moves back to Free unless you pay again. Nothing renews or is charged automatically.
• Features marked "soon" are not part of what you pay for today.

6. Refunds of plan fees

• If you paid and your plan was not turned on, or you were charged twice, we refund the extra payment in full.
• If you are unhappy with a paid plan, write to us within 7 days of paying. If you have not sent more deliveries than the Free plan allows in that time, we refund the payment.
• Approved refunds are sent to the UPI account the payment came from, within 7 working days.

7. Your files and content

• You keep all rights to your work. You give PayToUnlock permission to store it, make previews of it and show it to the client you send the link to. We use it for nothing else.
• Upload only work you have the right to share.
• Freelancers can delete their stored files, or their whole account, at any time from the app. After a client has paid, the files stay downloadable for at least 7 days; after that the freelancer may remove them, so clients should download and save their files promptly. Deleted files are removed from our storage and cannot be recovered.
• PayToUnlock is a delivery tool, not a backup. On the Free plan, files are deleted 30 days after the delivery is sent. Always keep your own copy.

8. What is not allowed

• Illegal content, content that abuses or sexualises children, malware, or content that breaks someone else's copyright.
• Using PayToUnlock to cheat clients, for example taking payment for files that are empty or not what was promised.
• Entering false payment reference numbers.
• Creating several accounts to get around plan limits, or trying to break, overload or copy the service.

We may remove content or close an account that breaks these rules, and may report illegal activity to the authorities.

9. Previews and watermarks

Previews are made smaller and marked to discourage use before payment. No technology can stop every screenshot or screen recording, and we do not promise that a preview can never be copied.

10. Availability

We work to keep PayToUnlock running and your files safe, but the service is provided "as is". It may sometimes be slow or unavailable, and features may change.

11. Limit of our responsibility

To the extent the law allows, PayToUnlock is not responsible for lost income, lost files, unpaid work or disputes between freelancers and clients. If we are found responsible for something, the most we owe you is the amount you paid PayToUnlock in plan fees in the three months before the problem.

12. Closing an account

You can stop using PayToUnlock at any time and ask us to delete your account. We may suspend or close an account that breaks these terms.

13. Changes to these terms

If we change these terms in an important way, we will show a notice in the app before the change applies. Using PayToUnlock after that means you accept the new terms.

14. Law

These terms follow the laws of India. Any dispute with PayToUnlock will be handled by the courts in Kolkata, West Bengal.

15. Contact

Questions about these terms? See the contact page. How we handle your data is explained in the privacy page.