Privacy

This page explains what information PayToUnlock keeps, why we keep it, and what you can ask us to do with it.

What we collect from freelancers

• Your email address and password (the password is stored in scrambled form; we cannot read it).
• Your name and brand name, as you type them.
• Your UPI ID, so clients can pay you.
• If you connect your own Razorpay account, your Razorpay keys, stored encrypted.
• The files you upload, the previews made from them, and your delivery and payment history.
• For plan payments, the UPI reference number you send us.

What we collect from clients

• The name and phone number typed in to open a delivery. They are shown on the preview watermark and to the freelancer.
• The UPI reference number entered after paying, so the freelancer can match the payment.

What we do not collect

We never see your UPI PIN, card numbers or bank login. Client payments go directly to the freelancer; they do not pass through PayToUnlock.

Confidential deliveries

When a freelancer marks a delivery as confidential, the full-quality files are encrypted in the freelancer's browser before upload. The key is part of the client link and is never sent to PayToUnlock, so we cannot open those files. We can still see the file names, sizes and the small watermarked preview. If the link with the key is lost, nobody can recover the files.

How we use it

• To run the service: show previews, unlock files, and keep your history.
• To prevent misuse, such as fake payment claims or getting around plan limits.
• To contact you about your account.

We do not sell your information and do not use your files for advertising or for training AI.

Who helps us run PayToUnlock

• Supabase stores accounts, records and files, in its Mumbai data centre.
• Vercel runs the website.
• Razorpay processes a payment only when a freelancer has connected their own Razorpay account.

Cookies

We use only the cookies needed to keep you logged in and to remember that a client has opened a delivery. There are no advertising or tracking cookies.

How long we keep things

• Files on the Free plan are deleted 30 days after the delivery is sent.
• Freelancers can delete the stored files of any delivery, or their whole account with all files, from inside the app at any time.
• Support messages you send us are kept with your order so we can help you.
• Delivery and payment records are kept while your account exists, so you have your history.
• When you ask us to delete your account, we remove your files and personal details, except records we must keep by law.

Your choices

You can ask to see, correct or delete the information we hold about you. Write to us through the contact page. Clients can ask the same.